:: GiConnect - Any time, any way, any place ::
GiConnect USA GiConnect Canada
 
 
 
This text is replaced by the Flash movie.
 
 
   
   
   
 

All GiConnect services include: Online Call Details - Conference Calling - Speed Dial

 
 
 

TriNet S1 - $395 + $22.95/month

The Ultimate Solution For All Three Networks
 
Includes Unlimited Calling to USA and Canada*
 
Up to 3 phone lines: 2 landlines + 1 GSM line
 
*Requires high speed internet connection

               
 
 
 
 User Guide
 
 
 FAQs
 
 
 Call Rate
 
 
 Keep Your Existing Number Form
 
 
 What Can It Do?
 
 
 
 
 
 
 
FAQs
  
 
 
1 - What do I need to install the TriNet ?
You need one or two local SIM cards (prepaid or postpaid). You need a broadband internet connection if you plan to make long distance calls. You also need one or two analog phones to plug into the device.
 
2 - How will I be able to make a call?
  Simply pick up the handset. You will hear dial tone from the USA. Then dial the phone number you want to call beginning with the country code. To make a call from your cell phone, simply dial the phone number of the SIM card you installed. You will be prompted by an auto-attendant to dial an extension or make an international call.
 

3 - Do I have to program the TriNet?

  The TriNet is shipped fully configured. It will self register and work immediately. If you have a corporate firewall or fixed IP addresses, some adjustments will need to be made. Programming instructions for various situations are found in the user guide that comes with your device.
 
4 - How do my friends and customers call me on the TriNet?
  You can be called on the phone number that was assigned to your TriNet, as well as on the local SIM card you installed.
 

 
 
6 - Does the TriNet work with an existing PBX system?
  The TriNet can be installed to operate with an existing PBX. However, the TriNet is a PBX with auto attendant and many standard PBX features. It even allows you to record your own voice prompts and menu greetings.
 

7 - Does the TriNet include a US phone number?

  Yes, every TriNet includes a US phone number. TriNet S1 model includes one USA phone number and TriNet S2 models include 2 USA phone numbers. Anyone in the world can call the US number and it will ring to your phone, no matter what country it is in. The inbound call is completely free of charge. If you have a US 800 number, you only pay for the US 800 call in the US.
 

8 - Will there be any charge to my GiConnect account when activating the TriNet?

  Free technical support is provided for the first 90 days.
 

9 - Can I call another TriNet at another office?

  Yes. In fact, calls between TriNets are completely free.
 

10 - Does the TriNet require any kind of maintenance such as change of batteries or spare parts?

  The TriNet does not require any maintenance.
 

11 - Is there any customs tax and duties for the TriNet?

  Customs duties may apply and depend on every local customs authority.
 

12 - Will my local phone company charge me for calls?

  Absolutely not. All calls are routed over the internet and do no touch your local phone company.
 

13 - How many simultaneous calls can I make with from my TriNet?

  Up to 4 if you have a TriNet S2 and Up to 3 if you have a TriNet S1.
 

14 - How many simultaneous calls can I receive on my TriNet?

  Up 2 simultaneous phone calls can be received thru your US number.
 

15 - I am not able to make phone calls after I reset my TriNet.

  You erased your TriNet configuration. You will need to connect your TriNet directly to the internet so that it can download your configuration automatically. If your provider is providing you private ip addresses not global ip addresses then contact iconnect for additional help.
 

16 - What are the TriNet Log in Users and Password?

  There are two user accounts on the TriNet. User mode, User name = user, Password= iconnect. Administrator mode, user name = admin, password=iconnect.
 

17 - How to dial local calls from FXS ports thru GSM cell phone?

  Dial normally like you would dial a local call from your local cell phone.
 

18 - How to dial international calls from FXS ports using your iconnect account?

  Dial 00 + country code + city code + local number. (Note 00 is required for international calls only when using the FXS ports. 00 is not required for long distance calls placed thru your GSM SIM cell phone).
 

19 - How to dial international calls when connecting thru your GSM chip?

  Call your GSM cell phone number installed in the TriNet and press 3, enter your pass code (1111 is the default password) and dial after the beep country code + city code + local number. (Note DO not dial 00 for international calls only when using this service).
 

20 - How to forward my incoming calls (USA calls) to a local number?

  To forward FXS1 calls, log on to the TriNet in user mode and on the left hand side click on telephony settings and then click on FXS and enable FXS1 no answer auto forward and enter the forwarding number in the box next to FXS1 no answer auto forward GSM number.
 

21 - What is my US phone number?

  Log on to the TriNet, enter your username and password, on your left hand side click on telephone settings and then on SIP. Your telephone number is your display name.
 

22 - Can I receive calls on the TriNet?

  Any one can call your assigned USA phone number(s) from any where in the world.
 

23 - My TriNet unit is not able to make or receive phone calls?

  Please verify that the online light is on and the unit is connected to the internet. If you are connected to the internet and able to browse the web from your pc and the online light is off. (Please see the question how to use my TriNet behind a firewall or I reset to factory my TriNet).
 

24 - I reset to factory My TriNet but I cannot make calls?

  Verify that you can connect to the internet and that the online light is on. When the TriNet gets reset to factory it looses its account information and in order to work properly a configuration file containing your account information needs to be downloaded into the TriNet from the internet. Please connect the TriNet directly to the internet so that it can be re-provision automatically. The TriNet has to obtain a Public/Global IP address from your ISP provider so that it can download the configuration file.
 

25 - My TriNet will not power on?

  Please verify that the power cord is connected (The TriNet support 120/240 power) and the on/off switch is in the on position on the back of the unit.
 

26 - What are the features of the TriNet?

  a. Support SIP protocol (RFC3261)
b. Support 2 Mobile trunks
c. Support 2 FXS for Phone / PBX interface
d. Flexible automatic dial routing
e. Effective QOS scheme allowing simultaneous VOIP and Data communication
f. Up to 4 channels of real-time voice
g. DTMF detection/generation
h. Web browser-based management provided
i. Support Voice Auto Attendant
 

27 - How many LAN ports and FXS ports does TriNet have?

  4 LAN ports, You can cascade up to 252 devices using network switches (notebooks, personal pc, and other network devices) using network switches and 2 analog FXS ports.
 

28 - I am having bad reception when receiving or making outbound GSM calls?

  Make sure that the antenna is not being obstructed and securely connected to the TriNet. A clear view to the outside is required to have a better connection. The antenna should be kept away from high power equipment such as air conditioner, microwave, computer, etc. In addition, to the phones and TriNet unit to avoid interference.
 

29 - I installed a GSM SIM card into my TriNet but I am unable to connect to my TriNet GSM number?

  Make sure to insert a GSM SIM card into the GSM SIM card slot on the bottom of the Unit. The GSM card must be unlocked and funded.
 

30 - What is the default IP of the TriNet?

  192.168.24.1
 

31 - How many ways The TriNet unit can connect to WAN?

  The TriNet can be connected to internet in 3 ways:USER (static)PPOEDHCP
 

32 - What are the parameters needed on the PC to browse TriNet?

  By default you should not have to do anything to connect to your TriNet unit. The TriNet is a full router with DHCP capabilities. You would just type the default ip address 192.168.24.1 on your browser. If you are an advance user and have multiple network cards then you will have to program your network settings for the network card attached to the TriNet with following parameters:
IP on PC 192.168.24.2
Subnet on PC 255.255.255.0
Default Gateway on PC 192.168.24.1
 

33 - Where can I see the status of WAN/LAN and FXS ports?

  This information can be seen in the status page of the TriNet. The TriNet default landing page is the TriNet status page.
 

34 - What are the fields required to config PPPOE (DSL authentication) on my TriNet?

  Login Name and Login Password.
 

35 - How do I change the long distance password in the TriNet when I access the TriNet thru the GSM phone number (option 3)?

  Log in to the TriNet and click on 4. Dial Plan on the left hand side menu then click on 4.5 Password table then click on the radio button next to the password that you want to change. (Note the TriNet comes with one password 1111). Then click edit and change the password on the next screen and press apply for the settings to take effect.
 

36 - How do I use the TriNet behind a Firewall?

  When setting up the TriNet behind a firewall, the TriNet calls do not work. This could be because the firewall does not allow the traffic out or in based on the ports requested.Because firewalls are used to secure the internal network from attacks from the public network, they typically have many of the port numbers required for VoIP disabled or closed from being accessed. If they are closed, then you will not be able to get VoIP calls between your internal network and anywhere on the public network. In order to make this work, you will need to re-configure your firewall to open inbound and outbound port(s) for VoIP. Below is a list of port numbers, protocols, and uses that you will need to open to make and receive phone calls and please ensure that there is no blocking on outbound port:
 
Name
 Type Port#
Comments
TFTP FTP TCP TCP
69,1021 - 21,1023
Software upgrade
Telnet
TCP
23
CLI
SNTP Client
UDP
123
Time setting
HTTP
TCP
80
Web Configuration Manager
RTP/RTCP Media
UDP
1976 - 13120
Voice-related packets GW-to-GW Each VoIP call needs 2 UDP ports (one for RTP and the other for RTCP).
Session Initiation Protocol SIP
5060 - 5068
All SIP signaling. 5068 is the default Listening Port for the TriNet SIP User Agent
 

37 - What if the TriNet does not have a WAN IP address?

  First verify that your Cable/DSL Modem is working properly. If both the router and your modem are working properly reboot all devices on your network, Cable/DSL modem, router, TriNet and PC. If you are using a router make sure the router is configured as a DHCP server otherwise please assign a static ip address to the TriNet (user mode).
 

38 - What is the default long distance password in the TriNet when accessing the TriNet via the GSM phone number (option 3)?

  1111
 

37 - Are we using the GSM network of national telecom operators without paying them anything? Are we taking advantage of them without giving them something in return? In that case, what will they say about this when the TriNet is commonly used?

  No at all, our customers will purchase a GSM card and air time from a GSM provider. The TriNet is not more than another cell phone in the GSM network to the cell phone company. We will use their network to carry the calls between cell phone or land lines to the TriNet gateway just like a cell phone (receiving and making calls).
 

38 - What broadband connection/quality (mbit/sec) is recommended for a company that wants to have faultless telecommunication via the TriNet?

  64kb is the minimum bandwidth requirement for up to 4 high quality calls. The TriNet software will give priority to the voice traffic versus internet traffic to maintain high quality calls.
 

39 - Will the TriNet soon be out in newer versions, with more SIM card slots for example? And in that case will there be a chance for recent customers to upgrade by any software or hardware compliments?

  We will continue to improve the TriNet software and features. At the moment there are no plans to add additional cell phones to the TriNet. The software upgrades are free. We have the ability to upgrade the units remotely as soon as they connect to our network.
 

40 - Could two cell phone users of a TriNet S2 call for free to each other?

  Yes, The calls within our network are free. In theory the cell phone provider for both the TriNet and the customer cell phone is the same, making the calls between the TriNet and the customer potentially free.
 

41 - How do I set up a local are network through the TriNet S1?

  Trinet is a router with a complete C class of IP address (192.168.24.X is the default IP address of the LAN). The LAN IP Class can be change to any private ip address to accommodate any private network. In order to configure or change the LAN ip address. Log on to the TriNet by connecting a PC to one of the LAN ports of the TriNet and open a web browser go to http://192.168.24.1 and log on to the TriNet as user name admin and password iconnect.and click on TCP/IP settings on the left hand side menu then on WAN and LAN Settings and on the bottom of the page change the LAN ip address to the desired ip class address. Press apply on the bottom of the page then click on 5 System management on the left hand side menu and then on 5.4 Reboot and click on Reboot on the right side window. As soon as the unit reboots you should be able to start using your TriNet.
 

42 - Am I able to change my current US number to a new area code? Am I able to add a new US number?

  Not at this time. We will offer this feature in the very near future. Please check back with us in about a month.
 

43 - How do I connect the TriNet into a corporate PBX? Do I have to do something different if a firewall exists

  There is no additional configuration required to theTriNet in order to connect to a PBX. Connect the SLT1 and SLT2 ports to your PBX just like you would connect a line from your PSTN provider. The TriNet will give dial tone to your PBX. As far as Firewall, The TriNet requires at least the following open ports: 5060 thru 5068 UDP, 1976 thru 13120 UDP, 80 TCP for HTTP and 69 and 1021 TCP for downloading configuration updates (TFTP and TFTP helper ports).
 

44 - I am unable to access the TriNet from within my IP range as the IP address is a default setting for public address. How do I set up a TriNet unit in a corporate network that has specific IP address or IP address range? How do I change the default IP address to the corporate address? Is it advisable?

  If your network has DHCP enabled just connect your TriNet to your network. The TriNet will obtain an ip address from your local network. If DHCP is disabled or for better management you can configure a static ip address to your TriNet. Contact your network administrator and request to assign you a static IP address for your TriNet and configure the IP address as the WAN IP address on your TriNet. To configure your Static WAN IP address log on to the TriNet by connecting a PC to the one of the LAN ports of the TriNet and open a web browser go to http://192.168.24.1 and log on to the TriNet as user name admin and password iconnect. Click on TCP/IP settings on the left hand side menu then on WAN and LAN Settings and change the WAN configuration type to static and enter the ip address given to you by your network administrator in the box next to WAN IP address, enter the subnet mask given to your by your network administrator in the box next to WAN Subnet mask and enter the default gateway supplied by your network administrator in the box next to default gateway. Press apply on the bottom of the page then click on 5 System management on the left hand side menu and then on 5.4 Reboot and click on Reboot on the right side window. As soon as the unit reboots you should be able to start using your triNet.Your TriNet should go on-line. If your office has a firewall, the TriNet requires at least the following open ports: as 5060 thru 5068 UDP, 1976 thru 13120 UDP, 80 TCP for HTTP and 69 and 1021 TCP for downloading configuration updates (TFTP and TFTP helper ports).
 

45 - I have experienced difficulties with using the TriNet after I have successfully used it but changed to a different location. I have tried to login to make changes but the online light did not turn green?

  This problem is related to the network environment of the new location. Make sure that network that you are connecting your TriNet is handing out DHCP IP address or you will need to statically assign an IP address to your TriNet. If your office has a firewall, the TriNet requires a number of open ports. Such as 5060 thru 5068 UDP, 1976 thru 13120 UDP, 80 TCP for HTTP and 69 and 1021 TCP for downloading configuration updates (TFTP and TFTP helper ports).
 

46 - I was able to use the USB phone but the ISP in my country has changed the server and a firewall now exists. Is it possible to assign a new port? Do I need to provide data to you? Is there another solution?

  Some countries are blocking VOIP ports, we are currently working on a solution that will allow our USB softphone to work in these countries. Please write to us at info@iconnect-ltd.com so that we can provide you with potential fixes to this problem.
 

47 - How many accounts are given when purchase few TriNet units e.g. 20 units under the same company/purchaser name?

  Each S1 TriNet comes with one account number and one US phone number. Each S2 TriNet comes with two account numbers and two US telephone numbers.
 

48 - When do I need to pay my US TriNet numberper month?

  A fee will be charged to your account for each US number. The charges will start as soon as the unit gets shipped to you. Its hassle free as fee is deducted from your original credit or reloads.
 

49 - How do I purchase additional credit?

  To reload your TriNet account please go to our web site at www.qiconnect.com and click on $RELOAD button at the top right of the page, enter your user name and account number then select VOIP SOFTPHONE RELOAD.
 

50- I want to use the call back services, how can I purchase additional credit for both VOIP & call back services?

  To reload your TriNet account please go to our web site at www.giconn.com and click on RELOAD button at the top right of the page, enter your user name and account number then select VOIP  RELOAD for the TriNet and select GiConnect Reload for the call back service account.
 

51- How can I track each TriNet reloads, monthly fee deductions, VOIP & call back services itemized bills?

  Go to www.giconn.com enter your account number to login and click on call history to view your itemized bill.
 

52 - How much credit is given to VOIP and call back services?

  The credit is split in half between the accounts. 50% to VOIP and 50% to the call back account.
 

53 - How do I contact customer support?

  Please refer to the CONTACT US page on our website at www.qiconnect.com or contact customer support directly by e-mail: customerservice@giconn.com or phone +1-954-346-5796.
 

54 - How long is the TriNet Warranty?

  1 year